Amazon hứa sẽ giải quyết tối đa trong vòng 3 ngày về vụ sản phẩm trong phòng tắm có cờ quốc gia - Đỗ Văn Hội

Kính thưa quý đồng hương,

Sau khi thấy Amazon bày bán sản phẩm có cờ quốc gia để trong phòng tắm, và quý đồng hương đã ký petition, tôi vừa liên lạc với Amazon, họ xin lỗi và hứa sẽ giải quyết (remove) trong vòng 3 ngày, vì họ phải liên lạc với người bán món hàng đó.

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Người chat đầu tiên với tôi đã phải kêu 2 người khác từ trung ương công ty để nói chuyện qua chat và đã hứa sẽ giải quyết (remove sản phẩm).

Dưới đây là chuỗi tôi đã chát với họ.

Xin cám ơn quý đồng  hương đã phản ứng nhanh chóng và đã gây áp lực với họ.

Trân trọng,

Đỗ Văn Hội

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Messaging Assistant | Customer Service

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11:09 PM

No, something else

11:09 PM

Messaging Assistant | Customer Service

So, what can I help you with?

11:10 PM

Dear Amazon CEO, I'm writing this letter to request your company to remove as soon as possible the below product that shows the flag of former South Vietnam and now the symbol of the Vietnamse American in the USA. It is the freedom flag. This product insults the free Vietnamese residing around the world and living in Vietnam now. Also, it disrespects the US ally during the Vietnam war where 58,000 Americans died to protect South Vietnam. Thank you for your consideration. Name:................ City................... https://www.amazon.com/gp/product/B095SCB3BW/ref=ask_ql_qh_dp_hza?th=1&fbclid=IwAR0aDyUNZZdaIBkgmmGy6cZG-Y6s3OjI46rpKEq_3tLy8by8xNdWMXn9dog image.png

11:11 PM

Messaging Assistant | Customer Service

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11:11 PM

Chat with an associate now

11:11 PM

Messaging Assistant | Customer Service

If you have details you think would help the associate, type them here.

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11:11 PM

M

Monisha has joined & will be ready to chat in just a minute.

Monisha | Customer Service

Hi Hoi Van Do.

How may I help you today?

M

11:12 PM

Dear Amazon CEO, I'm writing this letter to request your company to remove as soon as possible the below product that shows the flag of former South Vietnam and now the symbol of the Vietnamse American in the USA. It is the freedom flag. This product insults the free Vietnamese residing around the world and living in Vietnam now. Also, it disrespects the US ally during the Vietnam war where 58,000 Americans died to protect South Vietnam. Thank you for your consideration. Name: Hoi Van Do, MD City Tampa, Fl https://www.amazon.com/gp/product/B095SCB3BW/ref=ask_ql_qh_dp_hza?th=1&fbclid=IwAR0aDyUNZZdaIBkgmmGy6cZG-Y6s3OjI46rpKEq_3tLy8by8xNdWMXn9dog image.png

11:12 PM

Monisha | Customer Service

Thank you for the details.

Let me check this for you.

Let me contact the seller regarding this issue so that seller will get back to you within 2-3 business days. If the seller doesn't helpful get back to us after 3 business days We will file a claim against the seller and issue the refund.

M

11:18 PM

I'm waiting for your reply, let me now result ASAP. Or the Vietnamese around the world will protest your company.

Are you there?

11:20 PM

Monisha | Customer Service

Yes, I'm here.

We have a separate team for this, so that I can arrange a callback for you. Confirm your mobile number ?

M

11:21 PM

What do you want to talk to Vietnamese community around the world now?

407-234-3596

11:22 PM

Monisha | Customer Service

I've arranged a Callback for you.

M

11:22 PM

OK, thanks

Somebody called me and then hang up

11:33 PM

M

Monisha has joined & will be ready to chat in just a minute.

Monisha | Customer Service

Hi Hoi Van Do.

I'll take it from here.

M

11:33 PM

Somebody called me and hang up.

are you there?

11:36 PM

Monisha | Customer Service

Yes, I'm here.

We have a separate team for this, so that I can transfer this chat for you.

M

11:37 PM

R

Rathidevi has joined & will be ready to chat in just a minute.

Rathidevi | Customer Service

Hi, My name is Rathi. Thanks for contacting Amazon can you give me a minute or two while I check the previous correspondence?

R

11:37 PM

Hi Rathi

11:38 PM

Rathidevi | Customer Service

Thanks for waiting.

Honestly I don't understand what was your issue.

Do you have the problem with your order?

R

11:42 PM

We see the product to insult our Vietnamese Community.Dear Amazon CEO, I'm writing this letter to request your company to remove as soon as possible the below product that shows the flag of former South Vietnam and now the symbol of the Vietnamse American in the USA. It is the freedom flag. This product insults the free Vietnamese residing around the world and living in Vietnam now. Also, it disrespects the US ally during the Vietnam war where 58,000 Americans died to protect South Vietnam. Thank you for your consideration. Name: Hoi Van Do City Tampa https://www.amazon.com/gp/product/B095SCB3BW/ref=ask_ql_qh_dp_hza?th=1&fbclid=IwAR0aDyUNZZdaIBkgmmGy6cZG-Y6s3OjI46rpKEq_3tLy8by8xNdWMXn9dog

11:43 PM

Rathidevi | Customer Service

I do understand your concern.

I really want to apologize for this inconvenience caused for the community.

Could you please allow me a moment while I'll checking the details.

R

11:44 PM

OK. The Vietnamese community request to remove that product asap

11:44 PM

Rathidevi | Customer Service

Thanks for waiting.

From Amazon End, Extremely Sorry for the inconvenience happened.

I've forwarded this issue to concern team Our Specialist team will handle that Manufacture

We'll take the action on the product within 3 business days

This type of mistake will not happen again

I've already submitted the form for remove the item.

Surely Action will take within 3 business days

Extremely Sorry for the inconvenience by Amazon We don't have the any intention to insult the Vietnamese community But this mistake will not happen in future

R

11:54 PM

Please inform me asap any change. Thank you. My email: hoivando@gmail.com

11:54 PM

Rathidevi | Customer Service

sure.

You'll receive the Email after 3 business day.

Don't worry.

Surely we'll respect your request.

R

11:55 PM

Thank you. I'm waiting.

11:55 PM

Rathidevi | Customer Service

You are Most Welcome.

Please wait till 3 business days

Hope is all set now.

R

11:56 PM

Good bye

11:56 PM

Rathidevi | Customer Service

May I know I've resolved your all queries?

R

11:56 PM

That's all I need. Thanks.

11:56 PM

Rathidevi | Customer Service

Is there anything else I can help you with?

R

11:56 PM

No, thanks

11:56 PM

Rathidevi | Customer Service

Thanks for contacting Amazon.com Thank you for being a prime member Have a good one! Stay Safe! Take care!

R

11:57 PM

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